No more hang-ups

            I read a blog this morning by a person who is Deaf-blind about the frustrations in accessible telephone conversations.  Many who are hard of hearing, Deaf, or Deaf-blind use a relay service, a link between them and the person or business they want to reach.

            If you receive one of these calls, you’ll hear an operator say something like, “Pennsylvania relay service operator (and then some number plus a letter) with a relay call.”

            the blogger described how often people hung up on such calls, whether pizza or Chinese food delivery.  A lack of awareness, I think, accounts for most of the hang-ups.  The blogger supplies a window into the person with the hearing difficulty’s experience and offers a key to how the relay phone call works.  He also gives some pointers in etiquette.

http://kent.patch.com/blog_posts/dont-hang-up-the-phone 

            Receiving one of these calls will help all of us slow down, curb the impatience, and be rewarded.

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About Sally Hobart Alexander

Blinded at the age of twenty-six, I left California and elementary school teaching for life in Pittsburgh, Pa. There, I met my husband, got a Masters' degree in social work, had two kids, now 35 and 32, and became a writer. Surprisingly, the writing career led me full-circle to teaching, and I teach in Chatham University's M.F.A. program and lead two writing critique groups. Always, since the age of 26, I have traveled, not in the stereotypic darkness attributed to blindness, but a mist. My blog then, "traveling through the mist" will deal with issues in my culturally different life as a blind writer, teacher, speaker, and human being.
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