I read a blog this morning by a person who is Deaf-blind about the frustrations in accessible telephone conversations. Many who are hard of hearing, Deaf, or Deaf-blind use a relay service, a link between them and the person or business they want to reach.
If you receive one of these calls, you’ll hear an operator say something like, “Pennsylvania relay service operator (and then some number plus a letter) with a relay call.”
the blogger described how often people hung up on such calls, whether pizza or Chinese food delivery. A lack of awareness, I think, accounts for most of the hang-ups. The blogger supplies a window into the person with the hearing difficulty’s experience and offers a key to how the relay phone call works. He also gives some pointers in etiquette.
Receiving one of these calls will help all of us slow down, curb the impatience, and be rewarded.